WOB are cretins. Their incompetent grading of DVD's and books, is beyond a joke! Items that are supposedly "Very Good" (which should mean they have been read/watched, but are still in a like-new state, with no markings or damage to them) often tend to be "Okay/Acceptable" (they are damaged/marked, and are barely useable for anything). If you complain, you'll either be told to return the item, and you'll get your refund, or you'll be sent an e-mail stating how sorry they are, and how their highly-trained staff are currently being retrained on how to grade films/books, and this one "must have slipped their high standards" Bulldung! This company couldn't grade a set of freshly-purchased notepads, let alone anything else. It's simply down to laziness and incompetence. Most people can grade DVD's/books with ease. It's hardly rocket-science, but WOB seem to have no clue at all, on even the most basic of stuff. Since when do heavily scratched DVD's or books with extensive highlighting and biro marks inside numerous pages, count as "Very Good"?! They're a deluded company, and despite having a great reputation and feedback, the negatives tell you all you need to know. Don't rely on anything they sell, to be what you will have paid for, and don't pretend for one second that what you get will have any resemblance to what condition they've claimed it's in! An absolutely useless company, that should be put-down!