Music Books With Missing CDs. WoBs Lacking Integrity. Sadly I can no longer make WOB my first port of call for books and CDs. In fact they are now my LAST port of call. However much they trumpet their green credentials - They are breaking Retail law because they can't be bothered to list items properly. And I can't be bothered with them either. If you order a music-tutor book where a CD is an integral part of the tutor - with a great big image of a great big dirty-great CD on the front cover - and a wallet attached to the inside back cover with a great big plastic wallet which should contain a great big dirty-great CD on the inside of the back cover.... How come it arrives without the CD? This is the second time it's occurred and WoB don't give a tinker's cuss - they say they can't be expected to check for it. YES YOU CAN! If it shows a dirty great big CD on the cover and a wallet on the inside back cover - it comes with a Dirty Great CD WoBs. When it's initially listed on your system - what does it take to mention with/without CD? That's all it takes. (And very few will buy the book btw). You dishonestly send out books without the CD knowing that your punters can't be bothered to send it back. It's called inertia - and you've probably sold many books under this 'inertia' process. What does it take WoBs? It takes integrity, that's what. When you advertise a book with a CD - as many of your listings do - then you are breaking Retail Law by not shipping it with the CD. Because it is false display - and you are breaking the law. IT'S NOT FIT FOR PURPOSE. GET IT? ADIEU Postscript: they say: "Please contact wob.com and our team will be able to support. Thank you." But this is complete balderdash. I've already contacted you over an earlier same incident: Alex R said: "Unfortunately we cannot guarantee if this comes with the CD as this is pre owned." So what, tell me, is the point in contacting trustpilot-wob.com? You just aim to mollify those who protest loudly? Yes. I think so. You've cooked your goose, WoB - it's all green washing. Your business model is just dishonest - J'accuse. Put a flag on your listings if it doesn't - or does - come with its CD. Get your IT people to put a flag menu in your relational database - and USE IT, when you initially list the item. But stop your dishonest reliance on bad inertia selling. So as I said before. ADIEU Date of experience: 24 September 2022 Edit Reply from Wob 6 hours ago Thank you for your review and feedback regarding your experience. We're really sorry to hear your book arrived without the CD as expected. Please contact trustpilot@wob.com and our team will be able to support. Thank you