Shocked at such poor customer service or any service for that matter. I ordered an item 17 days ago paying extra for express delivery and I am yet to receive it. Apparently as per tracking details Royal Mail are yet to receive it. It was due as per the email within 4 days. The phone number of WOB doesn’t allow you to speak to anyone just directs you to email addresses. And those, despite saying they will respond within 24/48 are yet to reply some 7 days later. This includes the ‘bot’ system. How dare a company take your money without providing a product. This company does not appear trust worthy. I realise I am going on my experience but to not have a way of contacting or communicating with a company is very suspicious but is quick to take your money.