Not first time I have sent a sealed box of books, only to be told that most had not arrived. They were all in the same box. So, only paid for 4 books, instead of 14. Had trouble before and swore I wouldn’t deal with them again. Then changed from Ziffit to World of Books so thought I would try them again. Even gave their details to a friend. Now embarrassed and very angry as had difficulty in releasing some of the books as I cherished them so much. You have to achieve a certain weight or value for free collection, so how could I have sent only 4 books out of 14. Ridiculous.