Stolen Property Trade # 10050041 My daughter send you books, which you are now refusing to pay for, or return to her. You are effectively claiming ownership for gods that do not belong to you. I am writing to formally raise a complaint on behalf of my daughter, [Your Daughter’s Full Name], in relation to books she sent to World of Books under an agreed sale arrangement. A price was agreed in advance, and the books were sent to you in good faith. However, your company is now refusing to pay for some of the books while also refusing to return the unpaid items. This is both unreasonable and, in my view, unlawful. Nature of the Complaint Books were sent following an offer and acceptance of sale. Your company has unilaterally refused to pay for certain books. You are now withholding these items and claiming ownership, despite no payment having been made. This amounts to an unfair commercial practice and may be in breach of the Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Legal Position Under the Consumer Rights Act 2015, a contract formed between a business and a consumer must be fair and transparent. Retaining property that has not been paid for and refusing to return it is likely to be deemed an unfair term or practice. Furthermore, under the Consumer Contracts Regulations 2013, your company is obligated to clearly set out terms of cancellation and return. Even if you claim certain items are “not accepted,” you are not entitled to keep them without compensation or consent. The refusal to return unpaid goods that were sent in good faith under a mutual agreement could also be considered conversion (unlawful interference with someone else’s property) under civil law, and may constitute theft under the Theft Act 1968, as you are knowingly depriving the rightful owner of their property. Requested Resolution Immediate payment for the agreed value of all books accepted. Immediate return of all books for which you are refusing payment. A written explanation and apology for the mishandling of this matter. If this matter is not resolved within 14 days, we reserve the right to escalate the complaint to the relevant regulatory bodies, such as Trading Standards, and may seek legal redress in the Small Claims Court for the value of the missing books and associated costs. I look forward to your prompt response.