Initially had one good sell with my books. Second time was a totally different experience. Stating books and dvds where not acceptable[damaged] yet I watched them all before sending and all played perfectly well. The books were mouldy or water damaged, again checked and no issue before sending. requested the items back as proof of the issues they've said! If the item wasn't bought by them, surely it remains my property. If this is happening multiple times to different people, and as others have pointed out. They are acceptable and they are selling them.