AVOID and If you have to use WREN please read, as this will be the only way to protect yourself. ppl who have written positive reviews can only be due to the order happening spot on by luck or chance. has nothing to do with good customer service. I am a very specific customer and I try and make notes and records of everything and designed the kitchen & utility for 5 months. I did spot so many errors and corrected along the way but with a long house build happening I missed 1 and I have been robbed (in my view) of £242. I am even willing to share names of everyone involved but for now I won’t. If you have the option, kindly stay away from WREN, will save you a life of pain. I was told WREN have a min. of 5 units needed in an order and my utility was at 4, so the designer (who I was told by the Coventry manager to be the best in his team) said let’s move the wine rack from the kitchen order to the utility so both meet the requirements. I specifically asked if the wine rack is the same height as the kitchen wall units and I was told YES. When I got the order, it is much longer and makes my kitchen look really bad, so didn’t fit. E-mailed the designed and the manager with picture, NO RESPONSE. I have been since directed to head office who said “WREN do not do returns, you have signed the contract” I was also told apparently designers are expected to add all notes from conversations onto the WREN system and in my case apparently this specific chat about the heights matching is nowhere logged (surprise surprise). I have been told, we as the CUSTOMER IS RESPONSIBLE to check all measurements. In the T&C’s it says “kitchen designers are not technical experts and cannot be responsible to make sure they are the same height”. To which I have asked, then why have them. Might as well, we design the kitchen ourselves. Other issues also included items being mentioned as “comes with that cupboard” and it didn’t. And again head office will say “it’s not on your order” and you have no proof or leg to stand on. COVENTRY STORE The manager is a only talk individual. Will never do anything or take any responsibility. Will not respond to your emails when escalated and will stand behind “head office will sort it”. Then head office will revert to the T&C’s”. he talks a talk but does nothing ever to help. Kindly if you ever go to WREN, please RECORD all your discussion with anyone. Mention “based on a review read or past info, you need to record this call so you have proof if things go wrong”. The only thing I never did. That will be the only proof you can hold if you get forced down a legal route. And you need to mention this statement and get consent to be able to use. WALK AWAY if you don’t get consent, and you know why that is. DO not believe anything said or spoken of, that CONTRACT is what they put in your face. The showroom staff will say things like “no don’t worry, it’s included” / “I will add it later on” etc DO NOT BUDGE. Ensure the contact is updated and in your included items it’s WRITTEN. Even simple things like sink cabinet liners / cutlery units. All items I was told it comes with but never did. Do not use WREN quartz fitters, horrible workmanship. The only bit WREN fitted for me. Try and find your own local company. As a whole, please find another kitchen company and avoid WREN. if any solicitors read this, you have the opportunity to help so many by a class action against wren. I am not the only one and won't be the last with this experience. you should really consider helping future customers. same reason I wrote this review.