We had a Wren surveyor come out to measure up the room before we designed the utility room. Surprise surprise the measurements turned out to be incorrect. One of the units did not fit through the utility room door and another did not fit where it should without having to cut into the wall. – Wren's reply to this " The surveyor is only there to measure up the room, not to make sure the units fit" - I am not joking. " We send you a pre-fit pack to confirm that all the measurements are correct and that all units fit. If you do not do a pre-fit it is on you" -- again I am not joking. Basically, you have to make sure their surveyor takes the correct measurements, so the role of the surveyor is as redundant as it gets. They refused any form of compensation and said this is my fault for failing to do a pre-fit! Amazing. There is more... The hinges supplied were incorrect, the carousel unit was not delivered, and they sent us a sink we never needed, and the delivery people refused to take it back. It then cost me money to have it taken by the council. The "designers" as they called them, are completely useless on site, I am not entirely sure what is the criteria to be employed here but the bar cannot be too high. I highly recommend staying away from the company.