I would not under any circumstances advising purchasing a kitchen with Wren. We paid Wren £26,000 for our kitchen who in return have put us through hell. While the design staff at the store were excellent, the substance of our complaint is directed at Wren’s senior management team and their handling of issues with our installer who have since closed ranks and refuse to engage with us. We are in the process of initiating legal proceedings as a result. In summary: 1. We were saddled with a substandard installer (after the first two installers pulled out close to the work commencement date). Note they have different grades of installer from A-C – for anyone who is using Wren insist they supply you with a grade A installer. 2. The installer allocated to us was, we later learned, Grade C (we had no idea the standard between installers was not uniform). 3. As a result of the first two installers pulling out the third installer was allocated to us close to the work's commencement; as a result (and it has since transpired) he grossly overcharged us for certain supplemental works because he only provided his quotes a few days before the works were due to start. We had no choice but to agree. Turns out the amounts he quoted were 50% more expensive than the same works quoted by a “Grade A” installer. 4. The installer Wren provided us with has since been dismissed for misconduct following our complaint. They were also the subject of a police complaint we had to make for harassment and intimidation; among other things the installer demanded money from us for works he had not performed. 5. The installer damaged certain white goods in our kitchen which Wren is refusing to pay for on the basis that we did not purchase the white goods from them. 6. The relevant Wren staff at the time expressly told us they had issues with this installer and that our complaint was the “last straw”. Wren’s management however are now representing his dismissal was nothing to do with us. We were saddled with a woman called "Sue O’Rourke-Reel" an "operations manager" who refused to answer our telephone calls and told us over email it was necessary to keep everything in writing for clarity. A data subject access request revealed they had issued an internal instruction not to speak to on the phone. Unreal. 7. Wren misrepresented to us the effect of a signature on a document the purpose of which they told us was to activate the guarantees for the kitchen – in fact it was to certify the kitchen was complete (when it wasn’t) with the result that Barclays Finance paid out to Wren the full amount of the purchase price and the repayments started (this is how it works for anyone on finance). We lost all our leverage over Wren at this point and are bringing a separate regulatory complaint in this regard. Be really careful what Wren ask you to sign. 8. Another example of (7) was when the Area Manager Rodney Strowger effectively tried to procure our signature by fraud attended our house to investigate certain issues with the workmanship he asked us to sign “that he had taken the photos” of the issues. In fact what he was asking us to sign was a contractual waiver to say there are no further issues. He did not explain this to us. This is how they operate. 9. Likewise tried to escalate to a director Mark Pullan that they had appointed an unhinged man as our installer but my emails were ignored. You use Wren at your risk.