Please , Please, stay FAR away from Wren kitchens.
If you want broken panel's, snagged units, half of your work not being carried out (due to it being ‘supplementary’ work, - NOT TO OUR KNOWLEDGE!!!!) absolutely appalling fitter, who will text you ‘I don’t care if you sign the kitchen off’ and ‘if you’re going to be like that I won’t finish the kitchen’ & ‘head office won’t do anything about it’ (that’s not wrong!) then Wren is the place for you!
As two young, first time buyers I can honestly say we have been swindled by this scam company.
This company and their staff have caused us SO much financial distress , UPSET, have told us so many lies, refused to carry out ALOT of work and made us feel uncomfortable in our own home.
Wren refuse to take any responsibility and ALL they care about is money. Our ‘fitter’, Ashley, tried to pressure my partner into signing a faulty kitchen off (after sending threatening and black mailing messages about not finishing our kitchen), saying it was ‘part of the process’ that we sign it off! thank god we didn’t, nor shall we be! He was scheduled to be at our home for 5 days fitting our kitchen, he wasn’t, so left us completely in the lurch having to pay excessive amounts for emergency trades people to come and finish the work.
I’m battling with their concerns team who reply to 1 email a day (can’t talk on the phone due to being at work, Wren having already disrupted my work life enough having to take endless calls and deal with issues) , they have point blank told me ‘we’ll discuss compensation ONCE you sign the kitchen off’.
I will not rest until they resolve every single aspect of my concerns. (4 weeks + of constant fighting, only outcome they have provided FINALLY is that they will pay for the emergency plumber who fitted our sink, which is just atrocious and not acceptable)
Next step is the ombudsman as I’m not at all satisfied with their responses. I would urge anyone (as I know there’s many) in the same position to look into this option.
(Ps debated posting this review as we have another fitter coming to fix a broken unit next week, in FEAR they will mess up the kitchen more! I will update this review should it go even more wrong)
also , this is even HALF of it.
4 months ago
Wren Kitchens has a
4.7
average rating
from
3,740
reviews
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