Want to throw away £35,000 and get nothing but frustration in return? Then head straight to the Leeds Crown Point store. My elderly parents, both in their mid-70s, chose Wren Kitchens for a ‘personalised’ service. The result? A kitchen that’s completely unusable for my mum, who can’t even reach the grill. The only part of the fridge she can access is the salad drawer. Perfect, if you’re planning to live off lettuce and never cook. What was supposed to be a ‘hassle-free’ experience turned into a complete disaster. The kitchen was meant to be fitted in two weeks, but it took four weeks. And for an extra two weeks, we were left with piles of rubbish stacked outside the house. Oh, and here’s the best part: after my parents moved out to try to speed up the process, the fitter left the front door wide open one Friday afternoon. Not just unlocked—wide open. If they hadn’t gone back to check on progress, the house would’ve been exposed all weekend! And as for customer service? Don’t bother. The Leeds Crown Point store did nothing to help us throughout this entire mess. It was passed off to their customer service team, who couldn’t care less. We’ve explained the same issue to four different people this week, and not a single one has been able to do anything about it. The so-called ‘manager’? Always ‘on the phone’ or ‘in a meeting.’ Honestly, the lack of care and incompetence is staggering. We’re absolutely disgusted by the way we’ve been treated. So, unless you enjoy wasting a small fortune on a kitchen that doesn’t work, leaving your house exposed, and getting absolutely no help from customer service, do yourself a favour: stay far away from Wren Kitchens, especially the Leeds Crown Point store. And if anyone from Wren actually cares about fixing this, feel free to get in touch—before we take our story to the press. The pictures of my mum on a stool trying to reach her grill really tell the story.