The kitchen was mis sold to My Parents (Elderly 77 and 80 years), by Wrens designer/salesman, he sold this kitchen as a package of goods and services. They were told that the installation team would be provided by Wrens Kitchens, and it was included in the “package price”. They were told They had to pay up front, and sign straight away or the offer would not exist anymore, and they would not find one anywhere as good again, this directed their purchase choice. This goes against the consumer protection act. They were assured the installation would take less than a week to complete. My mother emptied the Kitchen for the arrival of Wren's fitter, only to have him call and say he wouldn’t be coming “he had other things to do”. When he did arrive, he did not arrive until after 10.30, and left before 14.00. He informed her he had another job on, and that was where he needed to be. He had by this time turned off their water supply and their kitchen was unusable. He would come back the next day. He did arrive. But again after 10.30 and left again before 16.00. This went on for 3 weeks, he was rude, dismissive and disrespectful of my Parents and their and home. He helped himself to things in the fridge, which had been left plugged in, without asking. He broke their Stopcock in the kitchen. He put my Mother in a terrible position when it came to signing off the job, She was pressurised into signing and paying him. She was 77-year-old disabled lady on her own. Once my Husband had inspected the kitchen, it was discovered that there were several issues with it. My Mother called the installer and asked him to return to rectify the issues. He assured her he would be back the next day, he did not appear, or answer her phone calls. She was extremely distressed; the whole thing was making her ill. Sadly, this was just the beginning. She contacted Wren's kitchens to complain, and the designer returned to view the kitchen. He took a multitude of photos and made notes of many errors. Eventually a representative from Wren's arranged a home visit Mid December to view the issues. Please see initial list of problems identified and solutions offered: 1) Supply & install all worktops 2) Re install Sink base unit 3) Re install Tower unit 4) Supply & Install frontals on Tower unit 5) Supply & Install all pelmets 6) Remove and re install all wall units 7) Supply & Install Extractor unit Including Internal stays 8) Supply & Install base Filler panel right side of Dryer 9) Supply & Install all Cornice 10) Supply & Install sink unit 11) Supply & Install Beading around the flooring 12) Supply & Install Sink 13) Realign all doors where needed 14) Supply & Install all cover caps where needed 15) Supply Vent and fit to Exterior wall – this had been left open to the elements and potential infestation entrance 16) Refund £75.00 for waste collection 18) Supply & Install wall unit right of extractor 19) Supply & Install Plinths and seals 20) Supply & Install Base panel for under boiler 21) Supply & install Tile trim left of boiler and right of window On top of this the electrical work done to move the tumble dryer, was left unsafe. The cables had been left hanging out of the wall and exposed. She had to employ an electrician to rectify this as Wren's would not resolve the issue. The kitchen was reinstalled in February, and again this took weeks to complete as Wren's fitter had other jobs he was being pressurised to complete by Wren's. They broke a pipe in her house, and in order to stop the flooding, they opened the wall in her bathroom, which has been left as a hole, and She will need to pay for someone to come and mend this and re tile. She was already stressed and ill due to the situation crated by Wren's Kitchens and we all feel that her venerable state was taken advantage of all the way through my dealing with Wren's Kitchens. In June 2024, it was discovered that the oven had been misfitted by wren's Kitchens, and that it was a fire hazard, as confirmed by the manufacturers of the oven. She was unable to use the oven to cook for many weeks. Overall, she was left feeling that although, her home should be her sanctuary, it has however, become her prison. Nothing works properly, and she lives in fear of what will go wrong next. Do not buy from Wren's kitchens, they are appalling. I have heard of many other people who have had similar issues with this company.