We went into wren and spoke with the designer, spending a good 2-3 hours with them. They took us through multiple options but still worked to our budget without any pushy sale. We came back a week later and corrected some things before placing the order, before the contract was signed we dropped in without an appointment and we were fit in without any hassle or complaints - another few hours were spent doing this and at no point we're we felt to be anything less than valued. As for delivery, we received a phone call to confirm the day about three weeks before. We received an email the week before confirming it was a morning delivery and a phone call on the morning from the delivery crew to let us know where they were - you also get a tracking app! All in all a great experience with Wren and I would definitely recommend them to anyone looking for a new kitchen.