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Anonymous
Buyer beware. Two very experienced kitchen fitters found this almost impossible to fit. Although the cabinets are ready built, they need to be partially dismantled before they can be fitted! There are no spares sent, so any small error is a potential disaster. No instructions were sent (we later found out they were on line, unfortunately too late though). The aftercare is poor. We were told when we ordered the worktop that the shape could be changed on site by the fitters. When the guy came out to take the template and we said that to him, he told us that this was not the case at all and we would need to pay extra (all we wanted was to put a radius on 2 corners). The showroom would not admit that a miscommunication could have occurred and refused to pay for any changes (18k kitchen and all we were looking for was a gesture of goodwill of about £140) so we are going to have to stump up. They also said that anyone could say that they weren’t told something, so a customer could order a cheap worktop, then change their mind and want an expensive one and the shop wouldn’t be responsible for paying the difference. I did explain that this was not the same situation at all, however they didn’t see it that way. The customer services said that basically the showroom would have to authorise any payment so without their agreement, no alterations to the order could be made without us paying extra. We won’t be using them again for any of our properties.
6 years ago
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Wren Kitchens has a 4.7 average rating from 3,741 reviews

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Alice, Customer Support

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