staff at the lakeside store were excellent and very helpfull not pushy like ive heard. design was carried out and shiwn to me on the virtual screen ( very cool) from the moment the design was agreed i quicky received an email followed by a couple of phone calls telling me wgat is happening inc delivery dates etc. a full plan arrived a few days before gand and delivery arrived exactly as informed. goods were carried in by 2 guys and positioned where i wanted. unfortunately there was a couoke of items damaged i called customer services and tge replacement items were delivered wuthin a couple of days. all in all i was very impressed with the service and assembly was a breeze.