Had the most awful experience with Wren! Avoid Wren! The worst customer service among all retailers in the UK. Never takes ownership of the product they are selling. We went to the store for our Kitchen design end of September, we had our first quote in October, we were pressurised to pay a deposit to get a full view of our quote ( this is to stop us from comparing prices) so until we pay a deposit you are unable to know why they are charging you what they are charging you. We were told by putting the deposit it means that any promotional offers will be held. We paid the deposit and we had 4 people from Wren coming to measure our kitchen and they were still getting the measurement wrong so we had to measure ourselves and confirm the measurements. we have had over 7 different quotes because the designer was incompetent. My finance had to do half of the job for him. Every time we would be sent a new design with something changed that We didn't ask for. We were getting really frustrated as it was second week November and we wanted our kitchen installed before xmas and we were having to do our their job. By the time we got our 7th quote some of the promotion were taken off despite the fact we were told that by paying the deposit we are securing the offers. We asked the questions of why the prices went up their answer was 'we honestly don't know', 'nothing we can do about it'.Finally their 3D drawing doesn't match the quote they have given us so they verbally assured us 'everything is fine, it's just a system glitch'. Now we have received the kitchen and we have some units in gloss finish and some units in Matt finish, it looks completely ridiculous. When we rang them about this, first of all the manager of the Thornton Heath showroom was extremely rude and the customer service line has told 'it's customer duties to make sure everything is right our staff are not professionals'. so they have clearly told us we have to do the job for them! I have saved for this ktichen for 5 years and now I have to deal with this kitchen that I didn't want. Luckily I have some evidence of email conversations and kept my initial quote, 3D drawings to take this situation further to the furniture ombudsman. I just knew their after sales service was beyond terrible but didn't expect to be left without any form of support but even their pre-sales where terrible! They all work for commissions and are completely money driven and not have any competency or skill set for the job. I really regret not going with my initial supplier Wicks. I would advise anyone to go to Wicks, B&Q or Howden or anywhere else where they value their customer. Wren is not exactly the cheapest, they are not transparent with their pricing, they have no trading standards, have poor work ethics and workers do not have the skill set (maybe just the one we ended up with but we were told he is one of the best which is even more concerning), the managers who are meant to re assure us are extremely rude and arrogant and finally the customer care line are useless as they only act as a central line to answer calls and pass it to the showroom. Wren does not care about customer!