Told wren I had a very small kitchen so space was very important to me. With this in mind I chose not to have a chimney extractor. They showed me a picture of one that I assumed was a slim line model as I needed a usable cupboard above it. What got was one that was not streamline, and we've had to cut up the cupboard in order to fit it there by losing any usable space. Customer care couldn't understand issue and kept robbing me off. Now comes the cupboard when choosing the kitchen we decided to self install due to small size of kitchen so not having space to store built units we went flat pack. Absolutely fine... until we saw the shelving. The flat packs only come with half depth shelves. Something never mentioned during the design or order process. If it been, I'd have made different decisions. When I complained to wren customer care they weren't bothered, they weren't willing to help me resolve the issue. I'm now left with trying to sort out with showroom.. apparently they're not one company..and they separate customer service, there by avoiding responsibility. I've list about a quarter of my kitchen space and that's a lot for an already small kitchen. I do have to couldn't fault pre delivery customers service. Lots of follow up.