Everything was going fine we had picked a kitchen at a really good price. However this price was matched by Howdens, we choose to go with wren due the interest free credit. When we went to finalise the order we looked to change the worktop for those of the same price, after confirming that changing the worktop would not change the price we selected it. To then find out it added an extra £250. We were then told that once the kitchen was complaince checked the kitchen would go down in price however surprise surprise instead it went up again. Mistakes are made around price however it was the way the ‘manager’ handled the situation, it was the worst experience I have ever received from a retail worker never mind that he was the manager of the shop. Nothing was explained why the price had gone up and he blamed everything on the employee and didn’t try to undersatand the situation, or rectify the concerns we had. We have now been told there is nothing anybody can do apart from once we pay the full balance and receive the kitchen we can put in a compensation claim which no doubt will drag on for months and we will be provided with a minimal gesture of goodwill. Will never use Wren again and will not recommend them to anybody!!! I look forward to hearing from the complaints department.