Show room and installations are like 2 different companies. Really spoilt the kitchen for us. Huge expense and we wish we hadn’t bothered. Really disappointed and no end appears to be in sight. Show room, design etc fantastic. They listened to our requirements, offered lots of great advice, warm, friendly overall an enjoyable experience. However, once handed over to installation it has been a disgrace. Original kitchen fitter made a mess of our worktops and the kitchen was not installed as per our design. He didn't speak very good English so I had to speak with a guy on his mobile who translated the issues, the guy on the phone was not very polite either did not feel comfortable at all raising the issues. Had to really argue with the installation contact at Wren, they agreed to replace work tops but refused to resolve the difference in design even though the showroom contact said they would resolve. This lead to the wren installation contact accusing me of lying and one point hanging up on me. I've put that down to a bad day as she was fine after that. Second installer came to replace work tops and not only made a mess of them again, now my sink is leaking, my kitchen tap is damaged, the breakfast bar work top is cut short and they just injected a load of sealant into the gap, all their waste left on my drive which my neighbour took great delight in complaining about and then to our alarm our splash back fell off the wall. I put all of this in an email along with photos to evidence it to Wren and I have had 3 different people pick it up, first they were more bothered that i hadn’t sent it from my registered email (iPhone sent from Me account) then when email address gate resolved no response, another guy emailed about the leaking sink, when i asked about the other issues he had no clue about them! I called Wren a week ago they advised I’d get a call back ASAP but still no call. Just called now and again the team are too busy. It appears to be a case of ignore the customer now we have their money. They clearly use third party contractors for installation, something that I don't recall being told during purchase. No doubt in some small print somewhere. They obviously go cheap as the quality is just not there. I have been back to the show room twice and spoke with the manager, showing him the joints and quality of their display kitchens, the quality i based my purchase on, all i want is that quality in my kitchen.