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N Briggs
Wouldn’t use again and will be recommending others to avoid using them also. Frustratingly, a largely positive experience was completed ruined by the appalling customer service shown by head office. Wrong worktops were delivered and despite not being opened, they refused to change them for the correct ones, despite them being standard lengths which could’ve been resold. Not willing to help despite the error clearly being the designer’s fault at the Hayes store. When anticipate these situations by making you sign plans when you place the order, but the paperwork is incredibly overwhelming and who is going to know the difference between a 38mm and 53mm worktop. Customer services were incredibly unhelpful, ignorant and rather rude. It would seem that once they have your cash, they no longer care for their customers, which Wren are renowned for but we were wowed by their in showroom design service. Save yourself the hassle and opt for a company which prioritises customer satisfaction.
5 years ago
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Wren Kitchens has a 4.7 average rating from 3,741 reviews

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