On Saturday 13th July I went to the Broadstairs store to browse kitchens as my Mum is moving house. We were "greeted" and I use the term very loosely by a hard looking saleswoman, blond and in her 60's who talked down to us both and quite frankly completely put us off even looking. When my Mum explained she was looking in preparation for finding a new house she asked very sharply "how do you know you will need a kitchen!" Is that a new kind of marketing? Next question "are you looking to keep the cost down". How dare she make assumptions, as it happens my parents can afford the best. This woman should seriously be pulled up on her attitude. I will never set foot in the shop again and from speaking to friends about it nor will they!