Went to the Slough Branch to design and buy our kitchen. Here is a list of things you should be aware. - If you bought a car from a sales garage, this experience might feel similar. They use salesman tactics to get you signed up. Pay deposit. -They keep mentioning 15/20/25 year warranty. Although their warranty statement/document is pretty basic and vague. Doesn't detail what kind of warranty it covers. e.g accidental damage, defects, you can find it here by googling it should list out all the things it covers to fine detail. But it doesn't. I had to email several times to find out what it covers. and they responded by saying, paint peeling off or flaking is covered. That was it! When we raised issues with some defects door panels, they accused us of damaging it or it was caused by a vacuum cleaner. this was only a few weeks after delivery. The sheer arrogance. When you sit down to go through the options, the number of times they would negatively talk about their competitors was also disturbing. Wickes, B&Q, Howdens, all rubbish apparently according to them. My advice is to be armed and shop around before parting away with your deposit. Don't let them run the show. You are in control.