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Luke May
Firstly the service in the show room is good that’s the only good thing about this company. Arrival is average of the units. They came and they were damaged had to replace two units. The worktops are a nightmare. They sent two different companies out at the same time because they were so confused with who was doing it. The team who came out from J Rotherham’s were rude and condescending. Gave us a price for up-stands and we had to put for it immediately or they weren’t able to template it. This was contradicted by Wren. 7 days after templating we are still making calls to find out price and time frames for the fitting of the worktop. After all the hassle of this the guy said they would now give us a more accurate price instead of the £300 he said was a standard price. They are now saying they will be 20 days and won’t go into production until we have paid for the upstands. We have spent on average 4 hours to this company. Friday they told us we would have a price by Monday. The Monday has come and we have now been told we still have to wait a further 20 days for worktops and that we have to wait 48 hours for the price to be given to us even though they said it would be £300 today! It’s confusing and unprofessional. Also they scream about how their shelves in the cupboards trump their rivals, they don’t even sit in the holes! Absolutely disgusting when you have spent thousands on the kitchen! We are still no further this company is ridiculous, no one takes responsibility.
5 years ago
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Wren Kitchens has a 4.7 average rating from 3,740 reviews

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