We feel incredibly let down by Wren. Wren’s surveyor completely botched our measurements. We are now left with a ‘fitted’ kitchen that looks less fitted than if we'd bought units from a discount supplier. Wren says it’s not liable for its surveyors’ errors and our fitter should have done an additional survey before fitting the units. The survey is included in Wren’s price, but it takes no responsibility for it. Wren doesn’t trust its own surveyors and you shouldn’t either. It’s like ordering a steak in a restaurant, the waiter serving you a turkey, and the restaurant saying it’s not responsible for the descriptions on the menu. You should have written your own menu after you ordered. Apart from the lack of responsibility, it’s surprising that Wren hasn’t thought about how terrible an advertisement it is for its kitchens. If this was the only issue it would be bad enough, but the fan unit on the other side of the kitchen is too far above the hob to be any use. This was the designer's error, but as we're not kitchen designers, we missed it. Wren says it’s designers aren't "technical experts" and it's our problem.