Wren: 2 out of 5 stars. TLDR: Overall substandard quality with a friendly instore service and a reasonably effective after sale customer service. If I didn’t have a fitter who cared about the details I would have ended up with a very wonky kitchen with many flaws. Pros: High quality doors, good quality cupboard backboards, decent after sales team, finished product looks good Cons: Poor design service, pressured sales tactics, terrible quality control. This was the first kitchen buying experience I’ve had, so naturally I went into the process unsure and certainly no expert. All I thought is that I need new units/appliances etc which weren’t falling to bits, and which looked good. I had some ideas of the types of features I liked having looked around the showrooms and mentioned them to the designer at Wren. At first, the designer was very friendly and accomodating. But later on it transpired that her attention to detail was lacking and she prioritised a random request to perhaps have a carousel in the corner units over actually centralising the kitchen and having all the available wall space used. When she had designed the kitchen, I was shown a panoramic which I had access through emails, but which barely showed an accurate representation of the finished product. The camera was very high and the tool had very limited controls. I was not offered the chance to see my kitchen with their VR tool. On top of that I was given 2 days to make a decision about the kitchen before the sale ended. So I felt a little pressurised as they “couldn’t” hold the quote past the sale end date. Despite other companies being willing to do the same. However overall the look of the kitchen from Wren seemed the best, and everything was ok, so I secured it. Once that had happened, I started to have some questions regarding the layout, because now I had access to the plans. These plans weren’t very clear or user friendly. When I contacted my designer to ask these questions she dodged and ignored my emails. When the kitchen arrived the delivery crew were very attentive and efficient, even delivered at 7am which gave my fitter a headstart. However I don’t have enough room in my house/kitchen to open every box. So as the fitter started going through the units and building things, he found multiple damaged boards and doors. Every day I came home from work and there was another damaged item. Wren’s customer service team were good on the phone and didn’t argue, or ask for proof etc, they sent out replacements no hassle. The issues were that initially we had to wait 2 days for the first replacement (Mon-Wed). A week for the 2nd replacement (Tues-Tues), 3 days for the next (Wed-Sat), 4 days for the next two (Mon-Fri) then 4 days for the last (Fri-Tues). This final delivery was even the wrong item, needing another couple of days to wait for the right piece. This meant the kitchen took from Saturday 8th February to Thursday 27th February to fit a kitchen that was estimated at about 10 days. This incurred extra charges from my fitter given he had to come back a lot later. Wren refunded me £59 delivery charges and discounted an extra purchase by £50 as compensation. As to that extra purchase; their kickboards are smaller than industry standards and so the units are slightly lower down, meaning there’s a gap between the worktop and the tiles I was keeping from my old kitchen. Only about 10mm so too small to tile in there without it looking awful. So I either had to retile the entire kitchen or get upstands. Both were about the same price so I bought upstands. However the biggest problem I had was with the design of the kitchen. It’s hard for me to fully piece together the full picture. Ultimately though I have 20cm in each corner of my kitchen that isn’t being utilised. This is because they only put in 80cm units either end when 100cm would have fit. They said something about it throwing off the central/symmetrical look when we spoke to them but I don’t see how. A 300cm wall. 2x100cm plus an 800cm central drawer unit should have fit. I think the issues were with only fitting in 40cm doors on the 100cm units but that should have been manageable. Earlier I mentioned a carousel causing the issue and I say that because I think they might only have a carousel that will fit on a 40cm door or an 80cm unit and instead of offering me bigger units/doors without the carousel, they didn’t. In the end I don’t even have the carousel on as I already have 20cm less space and I can reach inside easily without it. I thought the pull out carousel would help to reach the far corners without climbing inside, assuming I’d have another 20cm on the width. Even with this plan however, the central drawers (80cm) weren’t even central to the kitchen. And the extractor fan (60cm wide unit) wasn’t in line properly with the hob/drawers below. So my fitter had to almost redesign the entire thing and offset certain units to align everything. This created an extra wide fillet one side where he had to shift everything but he was able to make it all work using one of the damaged doors to place a fake glossy unit in there which looks like a pull out vertical drawer, rather than having an obvious fillet. So overall, thanks to my fitter I have a kitchen I’m ultimately happy with. But that’s with no thanks to Wren, aside for the quality of the actual units themselves, the ones that weren’t damaged.