Extremely poor service. The surveyor sent from Wren measured my kitchen wall unit incorrectly, which has now resulted in the wall cabinet sizes not fitting properly. I contacted the store in Hayes, they were extremely unprofessional and refused to help or escalate this. I contacted the customer services head office and after 3 days of constant chasing via emails and telephone, i was told i was at fault as I should have checked the final details myself. I explained I am not an expert in kitchen measurements and hence why Wren send their own measurer. It is their mistake and they should rectify it. They stated, I would need to purchase the correct cabinets at an additional cost ((£500) and did not accept the mistake and breakdown in communication from their store team. Nobody explained that the final measurements need to be re-checked by the customer and the installer. We relied on Wren to design our dream kitchen (which mind you was extremely expensive) and now that they have had their contract and payment, they have washed their hands off.. This whole situation has been handed very poorly from start to end. The error has been made from Wren's side. I'm now unsure if the compliance officer even measured the wall correctly or if the team at the store did not update the design accordingly. There have been more than 3 people from the store involved with my project which has probably contributed to the error! It has given my family and I unnecessary anxiety and stress in the midst of the pandemic. We had put our complete faith into Wren to design our dream kitchen and the result has been extremely upsetting. Nobody in the process has even apologised instead they have stated they are not at fault which is unprofessional. I have spent two days of my time calling head office/store and we are going around in circles with nobody actually trying to help. I am critical key worker in a NHS Hospital as such I do not have the time or energy to keep chasing to resolve an error made by Wren. Hence, I hoped this issue would now be dealt with by the right people and I would have the correct units sent free of charge / given some sort of compensation. This whole thing has meant I have to ask the kitchen fitter to the attend the property twice, which has increased my fitting cost! Instead Wren have blamed me for the error and have been extremely unprofessional.