Booked to visit Croydon branch as a potential customer. On day of appointment they called asking why I wanted to visit the store and unless I was looking to buy a kitchen from them to be delivered within next 4-6 weeks I shouldn't attend. The staff member was not interested in what I wanted or why I had booked to view the kitchens. He was more concerned about getting garrenteed sales and ignored any of my comments. I ended up reporting him to their customer service team and in hindsight if this is how they behave before you even enter their stores I'm glad I didn't get to buying anything from them.