We’re extremely disappointed with Wren and would be unable to recommend it to anyone. Issues include: - significant gaps between quartz worktop and wall due to uneven cutting; - unit edge scribed into an unsightly shape by fitter; - no hole in the sink unit for us to connect our dishwasher, despite the need for this being clearly stated on the plans; - one of the sink support brackets left in a pile of rubbish instead of being used to support sink; - loose wiring in dishwasher cavity; - barely able to open fusebox because it’s been reconnected at a 70-degree angle with the lid scraping on the underside of a shelf; - thermostat left hanging loose without any apparent way to reconnect; - damage to paintwork and walls elsewhere in property that required filler/sanding/repainting; - house left deliberately unlocked and unattended whilst fitters went out for lunch; - fitter ignored instructions not to use downstairs toilet that wasn’t plumbed in properly; - fitter left property early on day waste collection was due, promised to rearrange collection, and then failed to do so—leaving me to rearrange it at the last minute; - significant amount of waste—including fitters’ lunch packaging—dumped in a large heap in dining room upon completion. After broaching these issues, we did not receive anything even approaching empathy or apology from our installation coordinator or fitter. Indeed, after an email to Wren outlining the snagging issues, our fitter sent us a wildly inappropriate and somewhat aggressive text message accusing us of “lies”. The installation coordinator has insisted that none of the issues we have outlined—the big wavy gap between the worktop and the wall, the missing plumbing access hole, the wavy unit edge etc—are Wren’s responsibility. According to our installation coordinator, the supplementary plasterwork provided by Wren’s fitter is the reason we can’t install a dishwasher, or that we could potentially lose a child down the gap between worktop and wall. We disagree, but we’re currently having to source local tradespeople (decent, honest, common-sense sorts of people) to fix the issues whilst Wren hides behind some ambiguously-worded clauses in a contract. The only consolation we have is that the installation coordinator—shortly before denying all liability for the final time—agreed that she would be unhappy with the finish if this were her own kitchen. Isn’t that ironic?