I hired Molly Maid to clean a completely empty ranch house before I moved in. As a newly single mom to two boys teaching full time during a pandemic I needed someone else to the deep clean to save time and Remove some stress from my life. I was not able to get to the new house and verify that the professionals did their job correctly because I am staying with parents while finalizing the divorce and my kids after school activities. I was also unaware of the 24 hour policy because my mom looked them up and made the appointment due to the fact that I have hard time getting things done during business hours as a teacher. When I was able to call Molly maid and let them know none of my drawers had been wiped out and my blinds were nasty and tried to explain my situation I was basically told sucks to be you. They won’t do anything because I am outside their window even though the house is still completely empty and I am Not yet living there. All I wanted was the drawers wiped out and and the blinds done like they were supposed to. The lady acted like I was trying to steal from her and I was being unreasonable. No Mam, at $238 to clean an empty house with no drawers/cabinets/blinds wiped. I was the one that was robbed. No attempt to make it better, not even an offer for a discount clean to give a second chance. Please note the extreme cobwebs on the blinds
3 years ago
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