Do NOT recommend. We hired Molly Maid at a rate of $180 an hour for a move-in/out cleaning. We agreed to pay for 3 hours, which adds up to $540. The cost is very expensive, however we thought it was worth it if they did a good job. There were 3 cleaners that came and the cleaning they did was nice, however they only stay 2.5 hours, which means they shorted us 30 minutes ($90). My husband and I both called to express our dissatisfaction. We both spoke with Moni. She said she would talk to her manager and get right back to us. We never got a call back. I assume they called the cleaners because they were sitting in their car in our driveway for 45 minutes before they left. The cleaners could have just as easily came back inside to finish the 3 hours that we agreed to pay for. We have renters moving in this weekend and will now need to do the remainder of the cleaning which includes baseboards, walls, cobwebs, windowsills, etc. I am very unhappy with not only being shorted 30 minutes, but also for the lack of care and concern from the office staff.
1 year ago
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