Well, I gave MM 2 stars because the first visit for a full cleaning went pretty well (not as good as my previous service but "good enough"). We decided to sign up for bi-weekly visits at $158 for 1hr 15 minutes and felt duped. Nothing other than the toilets and counters were done properly. The tile floors must have been washed only with water and none of the area rugs were vacuumed (still dog hair stuck on rather smooth surface). the area rugs on the tile floors were never moved to clean the floors which means they simply cleaned around them. Gross! No dusting under open furniture throughout the house and none of the shelves or surfaces seemed to be dusted (just looking at them on an angle convinced me of that). To there credit MM did come back and redo some of the problems but we had to wait 5 days for the visit. Two weeks later a new team came and were even worse than the previous team; juice stains and food grit were stuck on the kitchen counters which tells me the counters were likely dusted but not cleaned with a proper cleaning agent. I could go on but you get my drift ....... "a promise made is supposed to be a promise kept" but apparently this is not part of the Molly Maid business model. It appears their model is based on "do a minimal job and if the customer complains we will come back". While they did offer to come back each time to correct the problem, we shouldn't have to be the quality agents who insure that their employees do what MM promises they will do. I don't get the sense that their business model includes hiring quality and well trained service providers, as well. So, the rest of the story is we cancelled our service agreement (it felt like we were the only ones keeping our end of the bargain by paying their fee at the time of the visits), and we reluctantly cannot recommend this cleaning service to others. Too much risk of being disappointed and frustrated. We are going back to our original cleaning company which is $50 cheaper and 2 people working a full 2 hours each visit.