We had Molly Maid Burlington for a few months. On day 1, one of the ladies was in the bathroom upstairs cleaning and suddenly our kitchen ceiling was leaking like a waterfall, my husband ran upstairs to see what was going on to find the door to the bathroom locked. He knocked and said that there is a leak and please open the door. She claimed to be using the facilities and she would be a moment. She finally opened the door to the attending supervisor who closed the door again. Once the door was finally opened the supervisor stated that there was no water anywhere and it must have been a faulty pipe. The girl that was locked in the bathroom conveniently while the leak came down, came downstairs and cried when she realized what had happened. We had 3 professional assessments whom all reported no issues in our piping and that water came from up above in the bathroom. I called to discuss and the supervisor insisted on denying that her people had nothing to do with it. I continued to have them come back giving them the benefit of the doubt. We spent $2500 to fix the ceiling and never had them back in. They REFUSED to acknowledge any wrong doing, or even that it happened on their watch. They refused to be professional, accountable or even acknowledge that this happened. Completely mind boggling to me especially since I was willing to keep them providing they would work with us to work something out. Truly unbelievably unprofessional.