Do not use Molly Maid unless you want to pay more than they estimate. I had ordered a move-in cleaning for my new house, which was completely empty, with no furniture or boxes. The house was in decent condition and broom clean when they arrived. The cleaners were pleasant, and the parts they completed were fine—more of a good wipedown than a thorough scrub, but not what I'd consider heavy-duty cleaning. That is not why I gave 1 star. However, dealing with the main office was frustrating. The initial estimate ranged from $426 to $568, a 33% price variation. I expected to be charged at the higher end, which is typical in business. After a few hours on-site, I received a call stating they couldn’t finish without additional charges for more hours. For an empty house and a job that wasn’t a deep clean, this felt unreasonable. If it had been a truly deep scrub, an extra hour would have been understandable, but that was not the case. I declined the extra charges and ended up finishing the cleaning myself. It seemed unfair to pay more due to slow pacing or inaccurate estimating, and I made that clear.