This year 2020 has been the worst as they used to be kind of good and refunded your money when you got a defective item or an item that wasn't even close to the pictures and descriptions. This year alone the sellers won't ship the items you pay for, they put fake tracking numbers in to pretend they do. If you manage to get a parcel delivered to you, it is always defective. If it is electronics of some sort, it doesn't work and if it is a clothing item, it looks nothing like the pictures and description and is badly sewn with uneven pant lengths, uneven pant widths and uneven front and back for tops. This fraudulent website claims they have a buyer protection program if you get an item that is defective or not what the description says, this is a lie. They make you return the item at your own expense, which is always more expensive than the actual product itself, then when you refuse to do this because you lose more money on paying for shipping, they refuse your dispute request, give you no refund and close the dispute in always their favor. There is no direct way to contact them and they lie saying they gave you something that works or is just like the pictures and description in their ads. Even when you show detailed, clear, precise, measurements of videos and pictures as proof that you got sent defective items, the customer service representative don't look at it and automatically make the buyer return the item for a refund. The biggest, scam, fraudulent shopping website online now so avoid them if you want to pay for something that actually works like it is suppose to and is advertised what you will get otherwise you will get a defective crappy item with NO refund.