Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,391 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th October 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

671

Anonymous

Anonymous // 01/01/2019

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“Scam website, I ordered a couple of items with delivery guarantee and I didn't receive them. The tracking hasn't been updated for more than 3 weeks and they declined the several requests I raised for either a refund or sending me the items again. All what they kept on telling me is: contact the shipping company, which I did many times but the shipping company never answered. I sent the call log to AliExpress team and they seem the tracking isn't updated but still declined my requests. You can see in the photo attached that the tracking hasn't been updated for more than 3 weeks.”

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Posted 8 hours ago

“Don't buy anything here because they simply defend the sellers even when they send incomplete and damaged products! They don't care about or respect their customers! Whenever I receive a product in good condition, I confirm receipt and give a good review. When I don't receive it, I open a dispute, and that's when the complete lack of respect for customers begins, as if they always do the same when I receive an order. I bought a mini monitor that should have arrived with 4 accessories (HDMI cable, USB cable, USB-C cable, and POWER CABLE!!!). The seller sent the monitor in a box that was crushed and torn in one corner (for a sensitive product like a MONITOR!!!) with 3 accessories, missing the POWER CABLE, the cable that connects the monitor to the power source to work! They refused the dispute, defended the dishonest seller who didn't send the most important cable (TO MAKE IT WORK!!!), and I spent 72 euros and ended up with a useless paperweight, since I don't have a cable to make it work!!! I sent photos, I sent videos, and they replied that it's not enough proof!!!!! My account will be deleted, and I will never buy ANYTHING again from this website that defends scammers!”

Helpful Report

Posted 9 hours ago

“No buyer protection at all. Purchases never arrived, yet they decided that they are not responsible for it and never refunded.”

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Posted 21 hours ago

“Aliexpress scam you, lie, make excuses and are ableist - they won't refund me even though the seller said they would do a partial refund if I open a dispute - aliexpress say no Aliexpress FINALLY accepted my dispute from September that took almost 2 MONTHS of DAILY opening/replying to disputes but they didn't bother to read anything I said nor looked at the screenshots nor the video of the chat with the seller. They are asking for a return for this item that I said in every dispute, appeal and more information that the seller approved a PARTIAL REFUND WITH NO RETURN and I gave you screenshots of the seller saying this as well as a video of them saying this. The seller told me to ask for a partial refund with no return in the comments of the dispute which I have, but Aliexpress refuse to refund me without a return! I CANNOT RETURN AS I AM DISABLED! The seller said they would give me a partial refund with no return but aliexpress are literally saying no! I have been opening disputes and adding more proof EVERY SINGLE DAY for over a month and a half! I have been on live chat many times and was told they can do partial refund, you just have to ask for it in the comments. I received a wrong item from a seller. I ordered some BLACK sandals with crystals on them and a toe holder. I received WHITE sandals with a pink HEART on them. Totally different design, different product and different colour. I spoke to the seller straight away in September and they said they support my dispute and support a partial refund with no return. (I cannot return due to disability) They told me to open a dispute and ask for a partial refund with no return in the comments and they would refund me. Even if I could return which I can't, I wouldn't as the return cost is MORE THAN THE ITEM! Aliexpress rejected my dispute for almost 2 months of DAILY replying and opening of disputes. They FINALLY accepted the dispute now after all this time, but they didn't read a thing I said nor looked at the video or photos of the chat with the seller as the seller clearly says I can have a partial refund with no return as I physically cannot return due to disability. I will be leaving reviews until the end of time about this awful company and their horrific customer support. To aliexpress: It has been over a month and a half of me opening disputes and writing reviews to get you to finally accept this dispute but you want a return even though I clearly said in the disputes/more information/appeals/reviews/emails that THE SELLER APPROVED A PARTIAL REFUND WITH NO RETURN! I cannot return due to disability and the seller clearly told me I could get a partial refund if I open a dispute and ask for a partial refund in the comments. I physically cannot return! And even if I could, the postage fee is more than I paid for the item, but I can't return anyway! I gave you screenshots AND a video of this! I cannot return the item due to disability, and the seller supports a partial refund with no return and you have screenshots of this! If you refuse a partial refund with no return, you are going against what the seller said and what your live chat staff said in the past to me. You CAN do a partial refund with no return. You just are choosing not to! The seller said I could have a partial refund if I open a dispute and ask for it in the description and I have done that but YOU are refusing to accept a partial refund. I cannot magically get outside when I am disabled! Refund me NOW”

Helpful Report

Posted 1 day ago

“First time using AliExpress and I feel that it will be my last time. Can not understand by tracking my package left on a flight from China 16 Oct 2025 and finally arrived in Thailand 27 Oct 2025, 11 days for a 6 hour flight. So either they lied about when it left, how it left or when it arrived, I could have driven there and back in that amount of time! Now I wonder how long it will take to reach me! By figuring how long it took to make a 6 hour flight it will take 22 days to make the 12 hour trip I guess!”

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Posted 1 week ago

“Its the worst. No thing as described. No thing good. Bad service. You cant returned. Even its damaged. Its the worst. .....”

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Posted 2 weeks ago

“The withdrawal has been processed”

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Posted 2 weeks ago

“I sincerely appreciate your dedication and professionalism during this process. Your efforts have made a real impact, and I’m grateful for the commitment and care you’ve shown along the way.”

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Posted 3 weeks ago

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Posted 3 weeks ago

“Battery I ordered would not charge, Aliexpress did nothing to make the seller live up to its stated warranty. Scammers, do not order from them, going back to Temu.g”

Helpful Report

Posted 1 month ago

“I ordered items and when the package finally arrived, it was NOT my order. Trying to contact them through their terrible website is a nightmare – they either reject your complaint or just ignore you completely. Nothing gets resolved, only stress and frustration. Stay away from AliExpress, Australia! You’ll only waste your time, your money, and your patience dealing with them, just like I have.”

Helpful Report

Posted 1 month ago

“Terrible customer service. They are always in the seller's side, even if the seller is a scammer. Ordered an item, got an item in a completly different color than what I ordered + half a size. Wasted several hours with their customer support, one agent promised me a partial refund without return, but never did that. After contacting again they refused to contact me at all, ignoring what the agent before said. In some point they just started auto answering me with an auto prepared message, no matter what I said they ignored it and sent this message. They have 0 respect to their customers and their time. Avoid them at any cost!”

Helpful Report

Posted 1 month ago

“Awful service. I had an issue with my $150 order, which was a ceiling lamp that arrived broken and never received a replacement or refund, so it was just a waste of money. Their support team is not helpful at all. I also wasted several hours of my life trying to connect with them and explain the situation with no outcome. Also, the delivery itself took colser to two months.”

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Posted 1 month ago

“Having an absolute nightmare with AliExpress who refuse to accept that I have not received delivery, despite sending them screenshots of Evri's tracking and an email from Evri stating "Thank you for bearing with me whilst I had the depot conduct a search over the last 2 days. Unfortunately they have not been able to locate your parcel and as it has been 5 days I must advise you that it is potentially lost in our network." and "We will also liaise with them directly regarding this undelivered item. Once again I'm sorry for this delay and that we have not been able to locate your parcel." AliExpress's reply, "Sorry for keeping you waiting so long. Since the package has been wait for you to pick up and the document you provided can’t support your claim. The evidence should be the official documents and be stamped and including information such as: tracking number, address, condition of the package, signature , etc. We are sorry to inform that your appeal request was rejected." Absolute joke! Have wasted hours, and hours, trying to get this resolved!”

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Posted 1 month ago

“Enviaram um tablet partido e não querem assumir o reembolso, apesar de eu ter enviado novamente para eles na embalagem original e no pacote original dos correios”

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Posted 1 month ago

“Never received my order,never received my refund”

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Posted 1 month ago

“It was easy working with Denise Expert Recovery team”

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Posted 1 month ago

“nightmare company to deal with. I ordered a pyjama set in 3 sizes to see which one fit best - I received 3 tshirts with no pyjama bottoms so I requested 3 refunds. They only gave me 3 half refunds so now I have 3 tshirts that I have no use for since I specifically wanted a matching pyjama set, not a tshirt. Not only that but the quality of the tshirt print is awful. Now if I want to I appeal the refund amount I have to supply photographic proof that the tshirt is too small for me which they can challenge if they don't think its too small in their eyes. Would never buy from the again.”

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Posted 1 month ago

“This site is a scam. Avoid at all costs.”

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Posted 1 month ago

“I have purchased a product on June 9th till today i have not received the product. From September 9th I was supposed to be eligible to get a refund - I opened a dispute and all I get is lies - order number was 1113621315071240 the question bellow is not relevant till now did not get the product and did not get my refund”

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Posted 1 month ago

Aliexpress is rated 1.4 based on 3,391 reviews