Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,359 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,359 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 5 star review on 26th August 2025

Sksms

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

667

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered fridge container with small tap but only tap arrived,RIP OFF!”

Helpful Report

Posted 6 hours ago

“I regretted to purchase items on Ali Express as I feel that they just scammed me. I had to return an item and Ali Express agreed that the seller was required to cover the shipping cost. The product was $32.44, but the shipping fee was $72.42. I had to pay upfront which I didn't feel comfortable. I spoke with Ali Express at least twice and they kept re-emphasizing that I would get reimbursed. Finally, I mailed the product on July 28, 2025 and provided the shipping details. I waited over a month and had to contact Ali Express to get my product refund. And now they refused to reimburse my shipping cost because I didn't provide "sufficient document". Canada Post only provided a receipt (included the shipping cost, tracking code) and now they said this is not enough evidence and closed my case. I am a single mother with an 8 months old baby. Not to talk about the hassle that I went to Canada Post back and forth, and now I lost money from my own pocket. Although you may think that I only lost $40, as a single mother and no stable income, it is really affecting me financially. I sincerely warn other consumers that don't fall into the Ali Express trap as their consumer protection plan doesn't exist.”

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Posted 1 day ago

“Thank you”

Helpful Report

Posted 3 days ago

“sent wrong product and refused to correct error i ordered a battery and was sent a completely different product. my order number was not on the package i was sent either. i contact aliexpres who ask for a video of the product i was sent, which they get. then they ask for a picture of the package and the product, which they get. then i am told that they have carefully assessed the material, are closing the case, will not correct the error and i am left with the wrong product. i have never tried that before. the order number is 3057363209985230”

Helpful Report

Posted 3 days ago

“Totally unless support.... you get bad quality and nothing you can do about it.... don't buy there !”

Helpful Report

Posted 1 week ago

““Funds Recovered Fast With Paradigm Recovery Firm””

Helpful Report

Posted 1 week ago

“The last month I purchased 7 bottles (50 ml ) of Methylene Blue in AliExpress, from two different sellers, all of which contained a blue substance that is not Methylene Blue in any way, and which may be harmful to health.”

Helpful Report

Posted 1 week ago

“Bad delivery of my parcels. I had much expectation though”

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Posted 1 week ago

“Your money,your victory.....”

Helpful Report

Posted 1 week ago

“I ordered an air fryer and received a halogen oven instead — completely the wrong item. I immediately requested a return and refund, only to be told I must cover the return postage myself. This is outrageous, especially considering I paid £60 for delivery when placing the order. Customer service has been utterly useless. Every response has been automated, with no genuine attempt to resolve the issue. It’s clear they’re just stalling and hoping I’ll give up. There’s zero accountability and no respect for the customer. Frankly, they don’t even deserve one star. If I could give zero, I would.”

Helpful Report

Posted 1 week ago

“This was the worst customer service I've ever experienced when shopping online. They didn't speak much English so we couldn't communicate and in the end he got angry and treated me horribly. I don't even want to give this a one star.”

Helpful Report

Posted 2 weeks ago

“I never received my order. Tried everything and was never able to speak to a person. Never order from them!”

Helpful Report

Posted 2 weeks ago

“We can help you get your funds back from scammers”

Helpful Report

Posted 2 weeks ago

“you can get your money back from online scammers”

Helpful Report

Posted 2 weeks ago

“It is a great cheater”

Helpful Report

Posted 2 weeks ago

“Sent me oxygen sensor with connector that does not fit, than asked me to pay for return, don't buy from them.”

Helpful Report

Posted 3 weeks ago

“Waiting almost for 3 months for delivery, both items are lost and seller not refunding and AliExpress not following their own rolls. this is AliExpress policy: Refund if not delivered after 35 days If your package isn't delivered within 35 days after shipment, you can apply for a refund. If it eventually arrives later, you can keep it with no need to return it. UPDATE ON 6/8/2025 on different report website to : AliExpress responded to my review but those two seller still don’t want to respect the website policy and not refunding the payment and still after 3 months waiting they are asking to wait more ! Order 1: 8201017989656657 : almost 3 months waiting Order 2: 8200653266556657 : more than 3 months waiting”

Helpful Report

Posted 3 weeks ago

“All thanks to your service”

Aliexpress 1 star review on 6th August 2025

Helpful Report

Posted 3 weeks ago

“All thanks to your good works”

Helpful Report

Posted 3 weeks ago

“VORSICHT! Kundenservice im Problemfall ist enttäuschend. Obwohl AliExpress mit 90 Tagen kostenloser Rückgabe und Garantie wirbt, soll ich einen defekten Rasierer (Wert: 17 €) auf eigene Kosten für 30 € nach China zurückschicken. Das macht die beworbene Garantie nutzlos. Der Kundenservice von AliExpress hat keinerlei Interesse daran, Probleme zu lösen. Trotz aller Versuche erhalte ich nur Standardantworten, die von einer Rückgabe ablenken sollen. Bestellnummer: 3055264420357389”

Aliexpress 1 star review on 4th August 2025

Helpful Report

Posted 3 weeks ago

Aliexpress is rated 1.4 based on 3,359 reviews