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Anonymous
3 weeks ago I bought an item with shipping from Spain.the seller lied and shipped it from China, took 3 weeks and could have stopped in customs.the item was shipped from China, instead of Spain, and as I paid extra for the shipping from Spain. Due to the misbehavior of the seller, I tried to get the refund from the shipping a with a dispute. to receive my money back for the shipping. The seller deleted the different types of shipping and AliExpress asked my proof of those shipping’s, they are the ones approving and having control of the sellers shipping. The result and service of the dispute was unacceptable!Im unable to retrieve this info, AliExp as the owner of the page is responsible for the seller misbehavior. AliExp sid that “it’s my own problem..” the seller lied and sent the Item from China instead of Spain.I paid more for the Spanish location.. even if the product is free shipping, the price of the item changes based on the shipping location(Spain is more expensive than China) now cause AliExpress can’t see the diff. In shipping method, I can’t receive my refund.. this is unacceptable!AliExpress is accountable and responsible for the sellers behavior, in the end I’m buying in the AliExp webpage,it’s your brand your responsibility!! Im a gold (almost platinum) AliExpress client however Im going back to Amazon! It’s more expensive, but the customer service is worth it..
3 years ago
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