I have been chasing them since one week to locate my orders which I paid for but no help , it is similar to allow somebody to steal your money through their platform , you talk to machine and the machine is very lousy and complicated , you spend long time in order to talk to human and every time you got the agents word and promises to help you but these promises finish after you close the chat. I think what they do is allowing other to steal you and give you hard time until you stop claiming your money , their help center only apologies but don't expect a solution unless you want to exchange their promises for money which is impossible.