ALIEXPRESS is just a very untrustworthy shopping platform, full of lies and you can forget about seeking customer service help, you are totally powerless! On Nov 28, 2020 I bought some ornamental flowers for my wedding and cars during wedding. My wedding date is December 12, 2020, I also fully understand that transport from ALIEXPRESS is very slow, normally if you buy something on ALIEXPRESS the shipping is free, because I was in a hurry, I chose EMS for extra faster transport, total I have Paid 43.34 euros for the transport costs, the seller clearly communicated to me that my package would arrive at my place in 5-10 days, I believed them and then the whole trouble started! After almost two weeks of waiting I still have not heard from ALIEXPRESS and the status of my parcel still indicates that it is on its way, I contacted the seller and received no response at all and just waiting and waiting for my wedding I have still not received my parcel, ornamental flowers were meant for my wedding and now that my marriage was over I actually don't need these things at all anymore, I was angry and opened “dispute” on ALIEXPRESS, I claimed that I had to pay the costs for the transport want to go back because the seller has not kept their word, ALIEXPRESS customer service showed no interest at all and is not helping at all. it is not about the 43.34 euros, but about the lies they tell and how they deal with the consumers, you have no protection at all, it does not matter whether you are right or not ALIEXPRESS determines everything! In any case, ALIEXPRESS will not see me again, I would rather pay a little more but I will not get screwed either!