Several reasons to avoid ALIEXPRESS:
A dispute submission to AliExpress has to be made within a very limited number of words, so it is difficult to write a compelling argument. This seriously stacks the odds against the buyer.
The submission process requires the buyer to answer specific multiple choice questions which often do not include a viable answer. This leads AliExpress to rule against a submission only because their system did not anticipate and include the set answer that was necessary.
During the dispute process the seller will often request photographic evidence of the problem, but it is not always possible to convincingly convey the details in a few photos and the alternative, a video, would be unacceptably large.
In the unlikely event you can actually win a dispute with AliExpress their ruling will require the buyer to pay for the return postage. The minimum mailing cost to return an item, with a tracking number, to China from Australia may well by in the region of $20, and not economically viable.
Once an AliExpress decision has been decreed, it is difficult if not impossible to communicate further via their dispute resolution process and one is left with the feeling that natural justice has been denied, if it ever existed in this process.
IN CONCLUSION:
AliExpress prices can sometimes (although not always) be very much cheaper than Ebay. That said, the quality of the goods can sometimes (although not always) be outrageously atrocious and sellers don't generally care about negative ratings because these are applied to individual products and are short term compared with the overall seller ratings in Ebay that apply to the entire life of the store.
It is therefore very necessary to factor this into a buying decision. While I have found that on many occasions paying a little more at Ebay can be cheaper in the long run, I have made considerable savings at AliExpress, in some instances, where exactly the same product is available in both camps at markedly differing prices.
My MO with AliExpress is now to stick to lower cost items where a problem free refund is more likely when required AND to always check out Ebay first for very much faster deliveries, a more democratic customer-focused environment and a rating system that motivates sellers to treat customers with respect.
3 years ago
Aliexpress has a
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