Hi have been buying from Aliexpress for over a decade. That is about to finish. Items I used to buy all arrived and arrived in reasonable time. A guitar I bought on a Wednesday arrived at my PO on the following Saturday. Incredible. NOT NOW. since it was listed and the boss is now one o the wealthiest in the world, it has gone backwards. Now about one in 8-10 items never arrive. Posted items arrival can be from 8 days to 6 weeks or NEVER.. Aliexpress was my go to online shop. NOT NOW. Buying from AliExpress has become a lottery, will it arrive or will it disappear, will the system allow me to make a dispute? I have lost my money on a number of items and the Ali system looks like it is designed to make it very hard to impossible for the buyer to get a refund or justice. Aliexpress has put in a change (they say because covid slowed down postage) that extends the expected arrival times to 2 to 4 months!!!!!!!!!!!!! This means you cannot put in a dispute over non-arrival and by the time you can the window for disputes has closed. They have effectively stolen my money. some item tracking says the item has arrived in my country on a certain date. The tracking does nothing more for 3 to 6 weeks so i go and try and open a dispute, the Aliexpress system will not let me as it says it is still on the way. WELL WERE IS IT? WHERE IS THIS GIANT WAREHOUSE WHERE ITEMS ARRIVE AND THEN DISAPPEAR, FOREVER, GONE ALONG WITH MY MONEY. the WHOLE ALIEXPRESS SYSTEM NOW APPEARS TO BE SET UP TO DISADVANTAGE AND BLOCK ANY ATTEMPTS AT JUSTICE OR FAIRNESS TO THE BUYER. On Ebay you can go to very clunky customer service and try and get a resolution. Aliexpress, as far as I can see has NO CUSTOMER SERVICE. I can't even change my email address as I had changed provider. Again, since it has been floated as a company it is very very very buyer UNFRIENDLY. My suspicion is some sellers have worked out the system is against the buyer and possibly never send your item and get your money. I do not buy online on the basis it is a lottery which Item i buy will ever arrive or arrive months later. i want to know that when I but an item (because I need it), it will arrive. I am now goon back to ebay, to banggood or similar sites where there is a customer service. Aliexpress DO NOT allow PayPal so you have no buyer protection fall back. UNLESS aLIEXPRESS START SEEING THAT IT IS WE THE CUSTOMERS WHO MAKE THEIR BUSINESS, AND MAKING THE SYSTEM WORK AGAINST OUR TRUST AND FAITH IN THEIR COMPANY., IT WILL CRASH AND BURN AND I SAY TO THE OWNER AND SHAREHOLDERS, YOUR BUSYNESS IS STEALING FROM BUYERS AND YOU WILL SEE YOUR INVESTMENT FAIL OR FALL