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Chris Utracki
AliExpress in no way is an Express; It is a Lottery at best. 25% of my orders failed. Out of 8 orders placed lately on AliExpress, two failed, six came okay; an unacceptable statistic. One of the failed orders was for a part that felled apart on opening. While there is no financial damage to me (I received my money back), it was a waste of several weeks waiting for the part and then some to receive refund. The other failed order never arrived. Somehow it was reported delivered. Do not know who and on what basis declared that. My dispute with AilExpress was closed out without me knowing it. AliExpress’ justification, which I discovered after the fact, was shocking: (sic!) “You didn't provide us with valid evidence to prove you haven't received the package, we assume you have received the package”. Yes, sure, blame it on customer himself. Guilty unless proven innocent. No request for “valid evidence”, no information on what kind of evidence “of not receiving” is valid, no proof of delivery provided, no responses from a Chinese vendor named Outdoor Equipment Store to four order status inquiries. I contacted EVA (Chat). For a while it seemed I was getting some traction. EVA was going to contact the vendor and promised to reply within 48 hours. They asked me for my direct email address etc. (as if they did not have it) and then… a complete radio silence. It has been a week now. In Summary, Chinese vendor named Outdoor Equipment Store is a scammer and it has been supported by AliExpress’ inaction. My fairly small financial loss is a cheap lesson learnt. The most off-putting for me to continue buying on AliExpress website is the fact that AliExpress condones dishonest vendors like Outdoor Equipment Store. Writing creative justifications, like the one quoted above, is an example. A scarry and self-destructing business practice. It is just too bad for many good honest vendors using AliExpress platform being painted with the same brush.
3 years ago
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Aliexpress has a 1.4 average rating from 3,000 reviews

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