I ordered 2x AMD RTX 580 GPUs from seller PC-IT Store on AliExpress.
After receiving the GPUs, I noticed they were different from my other RTX 580s in significant ways.
1. The cards GPU-Z specifications did not match as in the picture of the GPU-Z specs on the advertisement(had bought 2 GPUs and both did not match the specifications in GPU-Z readout, so it wasn't just a one-off problem);
2. The cards specs did not match any specifications of any AMD GPUs.
3. Veineda is not listed on AMD's website as an authorized manufacturer/distributor. This is even though the card was marketed on the ad as both "AMD" and "RTX" brands - the actual box that arrived did not have AMD anywhere on it or the card.
Aliexpress has a counterfeit item policy that states 2x refund plus the buyer keeps the item when an item is a counterfeit. But they did not honor this and they denied counterfeit claims, even though AMD did not list this company and the card does not match the GPU specifications. Additionally, the GPU chipset does not match any AMD gpu chipset numbers. The first 3 digits, 216, is the designation for smaller form factor GPUs for laptops. But this GPU chipset was like a copy of the larger form factor(as in it resembled the shape and size), yet did not have the corresponding 215 number. The fonts also did not match other authentic AMD GPU chipsets. Additionally, I found this chipset for sale on Yoycart- a website for counterfeit chips thru 3rd party.
Then Aliexpress made spend 3 months going back and forth with the seller. First, I had to record a video installing their drivers(which is a 20-minute process per card) and showing that the specifications were not correct. They refused to accept the screenshots I sent. But since they only allow you to upload 2 minutes maximum, I had to upload it to my own hosting. Additionally, their message field in the dispute page only allows for 500 characters. Maybe that is fine for Chinese language because each word is usually 1 character. But for English, that's not near enough to make all of the points about the problems with this seller and GPU.
Finally, after seeing the videos showing the GPU-z specs did not match, Aliexpress made the judgment that I have to ship back to the seller to get any refund and that the seller must refund me for the shipping once it's received. So I pay out of pocket and keep a receipt of the $44.63 shipping cost. The seller asked me to lie on the customs form about the item value, which I did not do. I wrote the amount I paid. It is a return item so that shouldn't even be an issue.
Under the understanding that I will be returned the full amount paid plus the shipping fee, I send the GPUs back, as cost-effectively as possible for air shipping.
When the card got to Shenzhen, I noticed it was stuck at customs. This means the seller needs to provide some proof to Chinese customs that they are the original seller of the cards and not just smuggling in GPUs. Seller wouldn't go to pick it up(they are based in Shenzhen) so I reopen the dispute. Then the seller went to pick it up.
Aliexpress updates their dispute resolution with just basic refund and no mention of refunding the shipping. But I still had a picture of the prior agreement. Then I update the dispute to say they should refund both shipping and the full amount and provide a picture of both the prior agreement and the shipping receipt.
Aliexpress closed the dispute and refunded me the original amount with no shipping fee, basically just ignoring their previous agreement. I contact their service again. They say they can only give me "coupon" and refuse to refund any amount to my card or make any other arrangements for the shipping. Refund and coupons are very different things.
They did not send any "coupon" until I followed up several times. And then they send me a coupon for $30, which requires I spend a certain amount for it to work. It's not even the amount I paid for shipping. They are a fraud.
3 years ago
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