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Anonymous
1. The shipping method listed at the time of purchase was “Shipping by DHL” but the tracking number provided by the seller indicated that an item was shipped using China Post 2. The tracking website indicates that the delivery was to be made by Australia Post but the tracking number could not be found in the Australia Post system 3. The Australia Post tracking website shows that the tracking number provided by the seller cannot be tracked by Australia Post 4. The seller claims that the delivery was signed for but has refused a copy of the signed delivery docket 5. The seller claims that the shipment is waiting to be picked up at the local post office but the local post office has informed me that there is no parcel waiting for me to be picked up 6. No explanation was provide by the seller as to why he believes that the parcel is waiting to be picked up at the post office if the parcel has been delivered and signed for 7. The seller did not charge Australian Goods and Services Tax on the purchase and refused to provide a Tax invoice for two of the four orders 8. The Australian Tax Office have informed me that it is illegal not to charge GST on goods which will be delivered in Australia 9. The Australian Customs Department have informed me that goods on which Australian GST has not been charged will not be cleared by Customs for delivery within Australia 10. The AliExpress dispute resolution team have ignored the above information/evidence that was attached to the case 11. The AliExpress dispute resolution team have failed to request and obtain the signed delivery docket from the seller 12. The AliExpress dispute resolution team have failed to request and obtain the Australia Post tracking number from the seller 13. The AliExpress dispute resolution team have informed me that “the carrier confirmed delivery to your address” 14. The AliExpress dispute resolution team have requested me to “provide shipping company's missing parcel documents” 15. The seller has received negative feedback from 21 buyers in the past month reporting that the items were not delivered to the buyers. 16. The seller has received negative feedback from 42 buyers in the past three months for non-delivery of items purchased 17. There may be many more buyers who did not receive the items but did not provide feedback 18. From the feedback it appears that the AliExpress Dispute Resolution Team has ruled in favour of the seller in all 42 disputes that were raised by the buyers against this seller 19. The sellers stores continue to operate on AliExpress 20. The seller is able to open more stores on AliExpress to scam buyers who would read the feedback on his other stores From the above it is apparent that AliExpress is in collusion with scammers. The AliExpress Dispute Resolution process is also a scam
3 years ago
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