IMPORTANT: this is for the site itself..not the sellers....Not able to get anyone from customer service. The refund system they have is TERRIBLE and while they will let you know when a package is shipped, that is where it ends. IF there is a problem with the shipping (as was the case for me), it is up to you to check on their site if it was returned. If you do not check, you will not know. And then if you still want said returned package, it is not simply a matter of resending. You need to cancell the order, and then reorder the item... VERY COMPLICATED SITE AND ORDERING SYSTEM