POOREST customer service system I have ever come across! After a number of messages swapped with the seller they stopped responding. Took up the issue with AliExpress Customer Service who are proving useless.. Only access to 'customer support' is via 'Chat' - time consuming and after two attempts over the last 10 days they have still failed to resolve the issue with the seller not responding to messages. Today over a 3 hour period the so call 24*7 'Chat' service was unmanned. No email contact possible...believe me, I have tried really hard to track an email address but there's none. As mentioned I have 'discussed' my complaint twice previously with an AliExpress customer service agent via online 'Chat'. Having raised the complaint (twice already;-) there is no way to follow up other than starting from scratch via 'Chat. Nightmare! Posted the following on their FB page (no means of actual contact there either): "AliExpress Customer Services "Chat" 24*7 - no agent online for more than 3 hours! "There are no customer service representatives online at the moment" Regarding Case reference 114380****592375 - last conversation 27/06/2022 Seller has still not responded after you contacted them 27/06. I also contacted them again 27/06 through the message centre - they have read my messages again but have again failed to responded. This has been going on for weeks - very unhappy. I need a solution now - fed up with all the time I have wasted 'chatting' to your agents but without any resolution."