Have bought many times from aliexpress, mostly positive experiences as I have avoided expensive electronic items. Against my better judgement I bought a set of what we're advertised as "original Samsung live buds", believing that I was buying safely as no one would get away with such barefaced false advertising. Well, silly me. Ear buds arrived, took about 10 minutes to realise they were fake and didn't work properly, got straight onto the seller to say I wanted a refund in full as they were faulty. Seller - Originals Mobile Phone Accessories Store - then wanted proof that they were faulty. No problem, I sat down and did a video and uploaded it. Got reply back pretty quick that seller had denied refund as big had not supplied sufficient proof that the buds were faulty. I don't know whether my video was even looked at. I then tried the Eva the chat thing, what a disaster, not the right questions, always saying they will solve my problem bla bla bla and nothing happens. I made the mistake of waiting too long I think before I got really annoyed as they use this delaying tactic to run down the clock and then say it's too late to give me a refund. So I filed a complaint with Aliexpress, supplying them with my very detailed video, which I had to redo because they want oh so much evidence but video can't be longer than 5 minutes, anyway uploaded all that, and was extremely confident that the matter would be sorted. Could have knocked me over with a feather when their decision came back next day in favour of seller. It was at this point that the penny dropped, aliexpress had zero interest in supporting buyers and 100℅ interest in keeping their sellers in business, no matter what dirty tricks they were getting up to. I felt totally disgusted that these people seem to think that it's ok to do this to unsuspecting innocent people who are just wanting to go about their day in peace. Luckily for me my purchase was not very expensive, I was more disgusted by the dirty tricks that these people are being allowed to get away with. Why are the big companies like Apple, Samsung, LG etc etc not able to stop them from selling these knockoffs? Why can't the Australian authorities do something about it? Anyway, all we can do is warn everyone we know. The only other time I left single star review on aliexpress they removed the review and closed my account!!! But, I will give it another go as this will definitely be the last purchase for me, I'm sticking with eBay and amazon from here on!!!