Made some orders and AliExpress decided to combine four orders into one. When the package arrived only 3 out of 4 orders were inside it and there was a fourth one that I knew nothing about. I contacted AliExpress and the seller about it and requested a refund since I don't believe that the bag will arrive if it was meant to be inside the combined package. Seller provided proof that they had shipped it originally and I believe them but then AliExpress requested my proof and although I sent pictures of the combined packaging, the unknown package and it's contents they said that it is not proof enough. How can I send proof of something that I don't have? Show my empty hands? I requested information that the order was put in the combined package in the first place and how come I received some random package inside it instead but got no answer regarding my questions and refund request was just bluntly denied. Horrible experience, no actual support from AliExpress, I just got rolled over by a corpo train. I have been a customer for ~10 years but I guess it's time to go back to eBay again for most of my shopping. Edit: Their last response (none of my questions answered and no info how to provide better "proof"): "We are regret to inform that your appeal request was closed. Regarding this request, we have carefully revisited all the proof provided, including the newly updated proof (remark - sent them our postal service's tracking info or lack thereof) and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period."