1, jacket came in wrong size, they asked me to post item back that cost me AUD48, i did n they confirm receipt of returned item n aliexpress said they will contact seller regarding organising refund, seller said the contacted aliexpress for refund, followed this up for three months, nothing, happen, lost $142 for the jacket plus $48 postage, so frustrated. 2. ordered a shopping trolley cost $15. open a dispute and aliexpress requests me to post back item, cost is Aud45 for sending item back, need to pay first and request/beg for refund. just too hard, not worth it, easier to cancel my account and never buy from them again, Temu and wish site has a much better refund process. mind you