I am extremely disappointed at the customer support service of Aliexpress. The team that are supposed to check the refund request cases one by one and on evidence base, seem to just use an automatic answering email for my requests without even considering the evidence uploaded. With a screen recorder i proved that when i search the Track and Trace code of the package, the post office website shows that my combined package is sent back to China. I showed them that the shipping address was incomplete and lacked house number, that was why the package was never delivered. Still I get "invalid" refund request. This is the most unfriendly and dishonest website I have ever bought anything from. Though I have been a customer for a long time, I have never faced such an issue. But the level of cooperation and help one get while in need of support is the indicator of the service provided by the website. This is the most scammed I have felt in my whole life. This is literally stealing money and making it look fine! I had to pay for more than 15 items while didn't receive any of them! Disgusted and disappointed with the whole process. I will NEVER EVER BUY FROM ALIEXPRESS again. I would rather pay more but receive what I buy than buy cheap and never get the items