I will give zero star for this business if I can! You can't reach their customer service by phone or email, just chat! Their customer service seems polite but useless, they even silly asked me how could they help me to solve my problem. I ordered 3 large planter pots of the same style and color and been informed from the seller that they will be shipped in 3 packages. Does this make sense? Then they emailed me that the packages have been delivered, but I didn't receive anything. When I traced the tracking all the packages delivered to someone else's house not my house and those items are not the items that I ordered. I chat with the AE customer service 3 times and even sending the pictures in font of my house and the pictures of the delivery items to someone else's house so they can look at it but both they and sender kept sent me the tracking information said "delivered" and not refund my money. This company and their seller are fraud and should be removed from the Internet to prevent more victims of their fraudulence.